Shipping policy

Last updated: September 2, 2026

WHERE WE DELIVER

At launch, we offer complimentary standard shipping to the 48 contiguous United States and Washington, DC. We do not currently accept orders for Alaska, Hawaii, US territories, or destinations outside the United States. If an excluded destination is accepted because of a checkout error, we will cancel the order and issue a full refund.

MADE-TO-ORDER FULFILLMENT

Every item is produced after an order is confirmed. Estimated delivery is 3-9 business days after order confirmation. Business days exclude weekends and public holidays.

This is an estimate, not a guaranteed delivery date. Production volume, weather, carrier disruption, holidays, and address issues can cause delays. Tracking information will be emailed when available.

SHIPPING DELAYS

If we learn that we cannot ship within the period stated at purchase, we will contact you with a revised shipping date and give you the choice to accept the delay or cancel for a full refund.

DELIVERY ADDRESSES

Customers are responsible for entering a complete and accurate delivery address. Contact hello@visionaries.me immediately if an address needs correction. We cannot guarantee changes after production or shipment begins.

A parcel returned because it was refused, unclaimed, or addressed using inaccurate customer-supplied information might not be recoverable. Reshipping may require a new order. This does not apply where the error was ours or where a carrier confirms that a properly addressed parcel was lost.

DELIVERY CONCERNS

If tracking shows an unusual delay, loss, or delivery that you cannot locate, contact hello@visionaries.me promptly with your order number.